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Operating in retail but craving more breadth, ownership and commercial exposure? This is an opportunity to step into a Key Account Manager role within a growing drinks business operating across beer and wider alcohol categories, with strong relationships across UK retail and route-to-market customers.

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You'll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: - Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service - Manage customer queries across phone, email, and other channels in line with KPIs - Respond to pre-order questions on product specs and availability - Handle post-order queries including payment, delivery, stock, and invoicing - Process warranties, returns, and credits efficiently and accurately - Monitor orders across multiple systems, ensuring smooth processing - Carry out daily fraud and order checks, flagging and resolving any issues - Use multiple systems to manage queries and workflows - Collaborate with internal teams to resolve issues and improve processes About You: - Passionate about delivering excellent customer service - Comfortable working in a fast-paced, high-volume environment - Highly organised with strong attention to detail - Able to prioritise, multitask, and manage time effectively - A proactive team player with a positive attitude - Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) - Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

As part of continued growth within the Out-of-Home division, Aimia is now looking to appoint a National Account Manager to take ownership of one of their most strategic foodservice partnerships.

Do you enjoy solving complex supply challenges? Are you someone who can spot risks early and keep products moving in a fast-paced environment? Looking for a role where your planning decisions directly impact customer availability across international markets? We're partnering with a globally recognised FMCG business to hire a Supply Planner into their EMEA operations team. This is a critical role focused on ensuring the right products are in the right place at the right time, while balancing service levels and inventory efficiency.

Do you enjoy building forecasts that actually drive business decisions? Are you confident managing demand in complex, long lead-time supply chains? Want to play a key role in improving availability, accuracy, and performance in a growing global business? We're looking for a Demand Planner to join a fast-evolving supply chain team within an international business undergoing a major transformation in how products are sourced and delivered. This is a brilliant opportunity for someone who enjoys the analytical side of planning, thrives on improving processes, and wants to make a tangible impact on forecast accuracy and supply chain performance. If you're passionate about data, forecasting, and turning insight into action, this is your chance to be part of a high-performing operations team.

Would you like to join a global household business with a portfolio of trusted brands found in homes worldwide? Known for its heritage of innovation and quality, the company operates across grocery, retail, and e-commerce channels, with strong investment in digital transformation and performance marketing. As the Senior Digital Marketing Executive, you'll support the delivery and optimisation of high-performing digital campaigns across multiple channels, helping drive measurable growth across the business. The Role: - Supporting the planning, briefing and execution of campaigns across BVOD, Paid Social, Google Ads, Amazon Ads, Influencer, BAU Social and Retail Media - Activating and optimising paid search campaigns (Google, Amazon and retailer sponsored search) to drive measurable results - Monitoring full-funnel activity identifying high-performing audiences and aligning campaigns to customer journey stages - Managing and monitoring budgets to maximise ROAS, CPA, CVR, ECPM, ER and frequency KPIs - Working with agency partners on buying strategies and optimisation recommendations - Analysing campaign performance using GA4, Meta Business Manager and Amazon platforms, delivering insights and recommendations About You: - Strong understanding of paid digital and performance media - Hands-on experience with paid search (Google, Amazon or retailer sponsored search) - Confident working to performance KPIs including ROAS, CPA, CVR, ER and ECPM - Understanding of full-funnel and omnichannel marketing strategies - Knowledge of how online and offline activity integrates - Analytical mindset with the ability to turn data into actionable insights - Comfortable working in a fast-paced, collaborative environment with multiple stakeholders If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Do you enjoy building emails that people actually want to open? Are you curious about how brands turn data into personalised customer experiences? Want to play a key role in driving engagement, retention, and growth for a premium ecommerce business? We're looking for an Email Marketing & CRM Assistant to join a fast-growing ecommerce team. This is a brilliant opportunity for someone who enjoys both the creative and analytical side of marketing, and wants to develop within CRM, lifecycle, and digital performance. If you're passionate about ecommerce, customer journeys, and using data to drive results, this is your chance to be part of a high-performing digital team.

Are you ready to take the lead in production planning and make an impact? Advocate Group is proud to represent a leading healthy pet foods brand in their search for a Production Planner to join their operations team.