German Speaking Customer Service Specialist

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver an outstanding direct-to-consumer experience. As a native German speaker, you'll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: - Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service - Manage customer queries across phone, email, and other channels in line with KPIs - Respond to pre-order questions on product specs and availability - Handle post-order queries including payment, delivery, stock, and invoicing - Process warranties, returns, and credits efficiently and accurately - Monitor orders across multiple systems, ensuring smooth processing - Carry out daily fraud and order checks, flagging and resolving any issues - Use multiple systems to manage queries and workflows - Collaborate with internal teams to resolve issues and improve processes About You: - Native German speaker - Passionate about delivering excellent customer service - Comfortable working in a fast-paced, high-volume environment - Highly organised with strong attention to detail - Able to prioritise, multitask, and manage time effectively - A proactive team player with a positive attitude - Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) - Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You'll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: - Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service - Manage customer queries across phone, email, and other channels in line with KPIs - Respond to pre-order questions on product specs and availability - Handle post-order queries including payment, delivery, stock, and invoicing - Process warranties, returns, and credits efficiently and accurately - Monitor orders across multiple systems, ensuring smooth processing - Carry out daily fraud and order checks, flagging and resolving any issues - Use multiple systems to manage queries and workflows - Collaborate with internal teams to resolve issues and improve processes About You: - Passionate about delivering excellent customer service - Comfortable working in a fast-paced, high-volume environment - Highly organised with strong attention to detail - Able to prioritise, multitask, and manage time effectively - A proactive team player with a positive attitude - Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) - Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to join a global household business with a portfolio of trusted brands found in homes worldwide? Known for its heritage of innovation and quality, the company operates across grocery, retail, and e-commerce channels, with strong investment in digital transformation and performance marketing. As the Senior Digital Marketing Executive, you'll support the delivery and optimisation of high-performing digital campaigns across multiple channels, helping drive measurable growth across the business. The Role: - Supporting the planning, briefing and execution of campaigns across BVOD, Paid Social, Google Ads, Amazon Ads, Influencer, BAU Social and Retail Media - Activating and optimising paid search campaigns (Google, Amazon and retailer sponsored search) to drive measurable results - Monitoring full-funnel activity identifying high-performing audiences and aligning campaigns to customer journey stages - Managing and monitoring budgets to maximise ROAS, CPA, CVR, ECPM, ER and frequency KPIs - Working with agency partners on buying strategies and optimisation recommendations - Analysing campaign performance using GA4, Meta Business Manager and Amazon platforms, delivering insights and recommendations About You: - Strong understanding of paid digital and performance media - Hands-on experience with paid search (Google, Amazon or retailer sponsored search) - Confident working to performance KPIs including ROAS, CPA, CVR, ER and ECPM - Understanding of full-funnel and omnichannel marketing strategies - Knowledge of how online and offline activity integrates - Analytical mindset with the ability to turn data into actionable insights - Comfortable working in a fast-paced, collaborative environment with multiple stakeholders If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to join a globally recognised FMCG brand with a strong heritage in quality, innovation and entrepreneurial spirit? As the HR Business Partner, you will collaborate with Industrial leaders to help deliver the site's strategic objectives through effective, commercially focused people practices. The Role: - Partnering with site leadership to understand operational goals and workforce requirements - Supporting workforce planning activity, including hiring timelines, capability mapping and resource profiling - Providing expert advice and guidance across all employee relations matters - Building strong relationships with managers and employee representatives, maintaining visible presence across the production environment - Embedding a high-performance culture through coaching, performance review support, development boards and succession planning - Supporting reward and recognition processes, including pay review and bonus cycles - Identifying learning and development needs and supporting delivery of capability initiatives aligned to safety and compliance standards - Supporting organisational development and audit activity, ensuring governance standards, accurate record keeping and effective reporting About You: - Proven HR Business Partner experience within a large, complex organisation - Strong employee relations expertise with the ability to manage complex cases confidently and professionally - The ability to balance strategic thinking with hands-on operational delivery - Excellent stakeholder management skills with the credibility to influence at all levels - Resilience, sound judgement and the ability to manage competing priorities independently - A proactive, solutions-focused mindset with strong coaching capability A passion for driving performance, engagement and continuous improvement across industrial teams If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.