Customer Service Specialist

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You'll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: - Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service - Manage customer queries across phone, email, and other channels in line with KPIs - Respond to pre-order questions on product specs and availability - Handle post-order queries including payment, delivery, stock, and invoicing - Process warranties, returns, and credits efficiently and accurately - Monitor orders across multiple systems, ensuring smooth processing - Carry out daily fraud and order checks, flagging and resolving any issues - Use multiple systems to manage queries and workflows - Collaborate with internal teams to resolve issues and improve processes About You: - Passionate about delivering excellent customer service - Comfortable working in a fast-paced, high-volume environment - Highly organised with strong attention to detail - Able to prioritise, multitask, and manage time effectively - A proactive team player with a positive attitude - Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) - Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to join a fast-growing FMCG brand with a strong presence across major UK grocery retailers? Privately owned and generating millions in turnover, the business is currently ranked #3 in its category and has clear ambitions to double in size. With established relationships across key accounts, the business is focused on expanding distribution, strengthening retailer partnerships, and driving category growth through a highly commercial and collaborative approach. As the National Account Executive, you will play a key role in supporting and delivering these growth plans across core retail accounts. The Role: Support the National Account Manager with the management of major retail accounts across grocery and high street Work closely with National Account Managers and report directly to the Senior Account Manager Support the development and execution of promotional and POS strategies Identify opportunities to increase distribution and expand product listings Analyse sales performance and provide insights to support commercial decisions Play a key role in identifying and supporting new business development opportunities About You: Experience in an B2C sales role Exposure to supporting retail accounts Strong commercial awareness and understanding of category growth strategies Confident working with data and drawing actionable insights Excellent communication and relationship-building skills Ambitious, proactive, and keen to develop a long-term career in sales If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to join a fast-growing, premium spirits business with an expanding international footprint? This is an opportunity to be part of an entrepreneurial team that develops and markets high-quality spirits, combining heritage craft with modern brand building. With continued investment in distilling operations and global distribution, the business is entering an exciting new phase of growth. As the FP&A Analyst you will, play a pivotal role in the business, working with the Finance Director in building financial budgeting and forecasting models. The Role: - Delivering accurate monthly management reporting - Producing insightful variance analysis and performance commentary - Supporting annual budgets and rolling forecasts - Acting as a finance business partner to commercial and operational teams - Building and enhancing financial models (P&L, cashflow, balance sheet) - Developing dashboards and improving reporting processes - Supporting systems and reporting improvement projects - Monitoring cashflow and highlighting risks and opportunities About You: - Qualified accountant with strong FP&A or commercial finance experience - Background in FMCG, manufacturing, wholesale or drinks industry preferred - Strong financial modelling and analytical skills - Commercially minded with the confidence to challenge stakeholders - Comfortable working in a fast-paced, entrepreneurial environment - Proactive, detail-focused and solutions-oriented - Strong communicator, able to present financial insights clearly - Experience with ERP and reporting tools advantageous If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Would you like to join a globally recognised FMCG brand with a strong heritage in quality, innovation and entrepreneurial spirit? As the HR Business Partner, you will collaborate with Industrial leaders to help deliver the site's strategic objectives through effective, commercially focused people practices. The Role: - Partnering with site leadership to understand operational goals and workforce requirements - Supporting workforce planning activity, including hiring timelines, capability mapping and resource profiling - Providing expert advice and guidance across all employee relations matters - Building strong relationships with managers and employee representatives, maintaining visible presence across the production environment - Embedding a high-performance culture through coaching, performance review support, development boards and succession planning - Supporting reward and recognition processes, including pay review and bonus cycles - Identifying learning and development needs and supporting delivery of capability initiatives aligned to safety and compliance standards - Supporting organisational development and audit activity, ensuring governance standards, accurate record keeping and effective reporting About You: - Proven HR Business Partner experience within a large, complex organisation - Strong employee relations expertise with the ability to manage complex cases confidently and professionally - The ability to balance strategic thinking with hands-on operational delivery - Excellent stakeholder management skills with the credibility to influence at all levels - Resilience, sound judgement and the ability to manage competing priorities independently - A proactive, solutions-focused mindset with strong coaching capability A passion for driving performance, engagement and continuous improvement across industrial teams If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career - contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.